The company invented the world's first commercial 3D printer and has been leading additive manufacturing innovation ever since.
The Client needed to streamline its customer care and sales processes for digital products and plugins for 3DSystems printers by means of a customer portal integrated with its SalesForce CRM software.
Scope Of Work
- Design a personalized Customer Portal
- Integrate the platform with CRM and plug-ins
We used our expertise in Drupal to create a flexible platform through which to channel all customer support requests for customized plugins and handle sales.
The portal is integrated with the Company's CRM software and is open to new add ons and further integrations.
- Needs assessment and design of the customized multifunction Customer Portal
- Documentation, SRS, Flowcharts and UI / UX prototype
- Customer Portal development in Drupal integrated with SalesForce
- Development of customized add ons to automatically manage online the delivery, testing and approval of plug-ins for 3DSystems printers
- Advice and support on the application and server infrastructure
Start your project with